People are Jerks

July 22, 2009

Last night was refreshingly busy. Unfortunately, my side of the increased business included almost nothing but rude and impatient people. Most of my customers were merely brusque, but two stick out: Fry Lady and Condescending Father.

Fry Lady seemed all right to begin with. She came in about mid-shift and asked to look at a menu, made a smallish order, and proceeded to sit at the counter to wait. Unfortunately for her, the rest of the restaurant was busy, and we had most inept (least ept?) grill cook working tonight.

For some reason, Teenage Cook cannot handle more than two orders at a time. Or he can’t handle making carryout orders at the same time as in-house orders. I’m not sure what his problem is, really, except that he always does carryout orders last.

Teenage Cook was coupled with New Cook, who was working the fryer. New Cook is pretty fast, at least as a fry cook, so the fries the lady ordered were done well before the Signature Burgers. This meant they were sitting out, getting cold, while Teenage Cook was making every order but mine.

Now, from the counter area, customers are able to see into the kitchen. Fry Lady could see those fries sitting there and was understandably perturbed. She came to the register to speak to me.

“Are those fries still hot? They’ve been sitting there a long time.” More like three or four minutes, but at this point, I was still on her side. It does not take 15 minutes to make 2 burgers and an order of fries. I went to check and see if they were still hot—thankfully, they were, and I informed her as such.

“Are you sure? Because I don’t want them if they’re not hot.”

“I assure you ma’am, I just checked them, and they’re definitely still hot.”

“If you’re sure…I don’t want them if they’re not hot!” Yes, you just told me that.

About a minute or two later, my food finally came out. I boxed it up as quickly as possible and rushed it out to her. Despite apologizing for the wait, needless to say, I was met with more bitchery about the fries. She snapped at me, practically threw her money at me, and stormed out.

Worse than Fry Lady, however, was Condescending Father. This “gentleman” is one of my least favorite regulars. He always pulls up to the window in his black SUV with his four bratty children in tow. Said children like to hang their heads out the windows like dogs and scream at me.

Despite having ordered from us repeatedly, CF doesn’t know our menu (though he thinks he does), apparently thinks we’re McDonald’s, and always speaks to me in the most condescending tone imaginable. Imagine a typical Midwestern upper-middle class WASP speaking to a mentally challenged five-year-old and you’ve got his inflection.

“I want four kids chicken nuggets…” Chicken fingers. “All with fries, and those come with drinks, right?” Wrong. “Fine, I want four…no, five vanilla cokes…”

“LARGE vanilla cokes!” one of his children screams from the back window.

“Yeah, LARGE! We want LARGE vanilla cokes!” the others begin chanting, as I’m trying to take this order. CF does nothing to quiet them. “And then I want a kids cheeseburger meal…”

“I’m sorry, we don’t have a kids cheeseburger meal.”

“Fine, then just give me a cheeseburger and another two fries. And put my ketchup in a container instead of packets, will you? Thanks.” His “thanks” is as condescending as the rest of his speech. But the condescension isn’t the worst part. The worst part about this guy is he’s a Starer.

Starers are a subspecies of Campers who, as the name suggests, sit and stare at me the whole time they’re there. This is understandably annoying and unnerving at times, and is the biggest contributor to my anxiety at work. I’m not sure why they do it, other than the ones whose stares turn to glares whenever I stop moving or go to help another customer. Weren’t these people ever taught it’s rude to stare?

While these two were the worst, almost all of my customers today were rude, as I said. I don’t understand it at all. As long as you’re polite, I am 100% on your side. I will see to it that your order is perfect. I will yell at the cooks for taking too long. I will do all sorts of stupid things, like I did last night for the guy who wanted a single milkshake split into 3 small cups ten minutes before close. It was annoying, but he was friendly—almost apologetic—and he tipped me for it. Condescending Father? I hope his kids enjoyed their butter-less rolls.

The only good part of last night came at closing time. A couple guys pulled up right after we locked the doors. I opened the window and told them we were closed.

“Awwwwww…really?”

“Yes, I’m sorry.”

“We just wanted two milkshakes.” HA! No, sorry, Sister A (one of three sisters who waitress at The Restaurant) had already cleaned the milkshake machine three times because I kept getting milkshake orders. Still, they persisted.

“You close at 8:00, right?”

“That’s right.”

“It’s not 8:00 yet! We want milkshakes!” Oh no, don’t try to pull that one on me.

“I’m sorry, it’s 8:00 in here. Come back tomorrow.” And I closed the window. I love saying “no” to people like that.

Sorry for the long post. I’m sure Thursday’s will be shorter, though it’s N’s last day, so there may be some shenanigans. Be sure to check and see!

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3 Responses to “People are Jerks”

  1. Photosynthetic Says:

    People can be such jerks…

  2. AK Says:

    “It’s 8:00 in here”…HAHA. I’m always amazed at people’s sense of entitlement when they go out/order out.

    • eternalcarryoutgirl Says:

      It really was 8:00 in the restaurant, I swear! >_> On one of the clocks, anyway. More to the point, the doors were locked and that’s all that really matters.

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