I Hate Our Tip System

August 7, 2009

In a previous post, I detailed the workings of our tip system. In particular, the fact that we have to add the tip before we run the credit card. For some reason, despite this, the machine still prints out an empty line where a customer could, hypothetically, add a tip after the fact. This line causes a lot of confusion, and today it cost me money.

Today, I got a really stupid order. It was 15 chicken fingers–not chicken finger dinners, mind you, just 15 chicken fingers–five orders of fries, two cups of honey french dressing, three milkshakes, a coke, and a cheeseburger (guess someone doesn’t like chicken). The total was $44.75. I almost never get orders this big or this dumb.

The rather distressed-looking lady drove up to the window to pay. With a credit card. Great, no tip, is what I’m thinking. I run the card and bring the reciept over for her to sign.

As she hands it back to me, she says “I put a $5 tip on there for you.” Oh you did, did you?

“Uh…I’m sorry,” I stammer. “I can’t add the tip after I run the card.”

“What do you mean, you can’t?” she snaps. “Then why’s the line there?” Good fucking question.

“I know, it’s just our machine, it’s really stupid. I appreciate the gesture, though…” I’d appreciate it more if I could actually get the money.

She rolls her eyes and drives off.

This is the third time I’ve missed out on a tip because of this stupid system. It’s the fourth if I count the time someone gave me some cash when they found out. I’m done with this. From now on, I’m asking if people want to add a tip if they use their credit card on a big or stupid order. If they’re offended, too bad. I ask for everyone else, and I’m tired of losing money.

In other pissy news, my brother took the memory card to our PS2 over to a friend’s house, so now I can’t even play Psychonauts to cheer myself up. Fuck!

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2 Responses to “I Hate Our Tip System”

  1. GH Says:

    What the heck? That is retarded. What kind of old ass system are you guys using…
    Hope it is all sorted out..

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